The Criminal Investigation Bureau and the Financial Supervisory Commission have initiated anti-fraud collaboration concerning watch-list mechanisms, recently extending its scope from foreign to domestic territories. This highlights the reduction of watch-listed and strawman accounts as the focal point in combating fraud operations. To fulfill its duty in financial fraud prevention, Bank SinoPac, in collaboration with Gogolook, has achieved breakthrough results in watch-listed account detection after several months of research and concept validation. Through emerging technologies in AI and data analytics, Gogolook has helped Bank SinoPac’s risk control teams enhance their anti-fraud efficiency while also boosting customer protection.

Industry’s First Anomalous Account Detection Mechanism! Bank SinoPac and Gogolook Join Forces to Block the Last Mile of Fraudulent Money Flow

In response to trends in financial fraud prevention, the Financial Supervisory Commission encourages banks to allocate resources to assist in fraud prevention, including strengthening risk control systems and operational procedures, and enhancing scam identification capabilities through emerging technologies. Observations show that scam groups often target inactive and newly opened accounts as intermediaries for fraudulent money flows. By partnering with Gogolook, Bank SinoPac has further enhanced the accuracy of anomalous account detection under its existing AI risk control model, significantly reducing the chances of banks or customers being maliciously exploited, while also lowering the bank’s management costs. Yu-ping Chang, head of the Operation Division at Bank SinoPac, stated: “For new accounts, Bank SinoPac enhances identity verification strength through our in-house AI review model and integrates anomalous account detection to continuously reduce the number of watch-listed accounts. The scope of application extends to other operations of our bank, strengthening our capabilities in fraud prevention, blocking, and detection. Thus, we are able to weave a more intricate anti-fraud network for Bank SinoPac. To continuously enhance the security of customer assets, we are actively integrating the latest anti-fraud technology applications and carefully assessing the actual benefits and security of related solutions as we are committed to creating a better financial service experience.”

Gogolook has long been committed to innovating anti-fraud technologies and deepening national anti-fraud education. It has also formed Community Anti-Fraud Patrol Teams in cooperation with National Police Agency, the Ministry of the Interior. Recently, Vice President Lai visited Gogolook as a destination of his industry visits. Gogolook was the only representative in the anti-fraud field. Vice President Lai also reiterated the government’s stance of “never stopping until fraud is successfully combated”. In addition to a series of consumer anti-fraud services, Gogolook has also developed customized corporate anti-fraud solutions, with clients including over 10 banks and financial institutions. Boice Lin, Gogolook’s Chief Commercial Officer, mentioned: “Whether it’s the recent Global Fraud Summit hosted by the UK Home Office or the EU’s 3rd Payment Services Directive (PSD3), both emphasize the joint compensation responsibility for fraud financial losses that operators will bear in the future. Governments and industries worldwide are drafting anti-fraud strategies and making proactive arrangements, and as a leading brand in the industry, we are actively exploring the needs and challenges of our partners to pursue compliance and establish a safe consumer environment.”

Many people fall into the traps of scam groups due to urgent job-seeking or loan needs, where they inadvertently hand over their financial cards, passbooks, and seals to become victims of strawman accounts. Once caught by the police, not only are all accounts under their name frozen, but they also become defendants in criminal cases, subsequently bearing compensation responsibilities. The Criminal Investigation Bureau’s Crime Prevention Affairs Division stated: “Reducing the problem of strawman accounts is akin to blocking the flow of scammed money. It plays a crucial role in fraud prevention and is the goal of the Bureau’s continued collaboration with the Financial Supervisory Commission. From bank counter care to technical cooperation between operators, a multi-faceted joint defense protection mechanism will help enhance the detection and preemptive blocking of anomalous accounts.”

About Gogolook

Gogolook is a leading TrustTech company established in 2012. With “Build for Trust” as its core value, it aims to create an AI- and data-driven global anti-fraud network. From multi-communication to fintech, and SaaS, Gogolook creates trustworthy empowerment with the use of technology in various fields. A founding member of the Global Anti-Scam Alliance (GASA), Gogolook has also teamed up with a number of institutes such as the Taiwan National Police Agency, the Financial Supervisory Service of South Korea, Thai Royal Police, the Fukuoka city and Shibuya city government, the Philippines Cybercrime Investigation and Coordinating Center, and the Royal Malaysia Police and state government to fight fraud and ultimately. With the largest phone number database in East Asia and Southeast Asia as its foundation, Gogolook is dedicated to creating a “fraud-free environment.”

Information about Gogolook’s services is available at: https://gogolook.com/en.

Raise the umbrella of brand reputation protection, prevent PR crises and protect your customers! Gogolook, a TrustTech service provider, announced its strategic collaboration with Dentsu, a marketing communications group. Dentsu will be the exclusive distributor of Gogolook’s “Watchmen Reputation Protection Service,” integrating trust technology solutions into brand integrated marketing consultancy services to upgrade customer protection and reduce the risk of enterprises being implicated in fraud incidents that affect sales performance. Starting today, as Dentsu creates customized brand strategies for clients in Taiwan, it will integrate two key products of the Watchmen Reputation Protection Service, “Whoscall Verified Business Number” and “Real-Time Fraud Detection.” The program utilizes AI technology to assist brands in real-time detection of fraud and impersonation, protecting corporate image, brand value, and customers amidst rampant fraud threats and rising consumer cybersecurity awareness.

Impersonation Frauds Could Lead to PR Crises! Gogolook and Dentsu Group Form an Anti-Fraud Alliance to Protect Digital Corporate Reputation and Enhance Customer Protection

In recent years, fraud groups impersonating major corporations to lure personal and financial information from the public have been rampant, with their methods constantly evolving with the rapid development of artificial intelligence (AI) and deepfake technology. According to Watchmen’s survey, Taiwan averages over 2,000 new fraudulent domains per month, covering financial institutions, e-commerce platforms, chain stores, and hospitality businesses, all becoming targets of impersonation. This could trigger hard-to-prevent PR crises, leading to regulatory inquiries or receiving endless customer complaints and severely damage corporate image.

The latest report by global research firm Gitnux also indicates that a company’s brand reputation accounts for more than 63% of its market value. Moreover, 41% of respondents stated that negative digital reputation had caused significant revenue losses for their businesses. In light of this, in addition to daily brand management, establishing immediate and effective fraud detection and risk management mechanisms to prevent fraud groups from damaging brand trust through impersonation will also become the best opportunity for businesses to stand firm on the frontline against fraud and demonstrate their determination to protect their customers.

Jeff Kuo, co-founder and CEO of Gogolook, stated: “Brands are becoming inadvertent victims due to trust crises and impacted consumer purchasing decisions caused by fraud. Gogolook has long stood on the frontline to practice anti-fraud actions with trust technology. This cross-industry collaboration with Dentsu aims to integrate Watchmen Reputation Protection Service into the brand consultancy strategy of enterprises, helping them prevent potential image crises, and continue to strengthen brand identity authentication and corporate risk management in the era of AI technology, fully guarding digital reputation.”

Dentsu Group Exclusively Integrates Gogolook’s “Watchmen Reputation Protection Service,” Double-Checking Brand and Customer Safety

In the AI era where truth and falsehood are hard to distinguish, brands must actively maintain customer trust for sustainable development. Gogolook and Dentsu Group join hands to create a “Brand Reputation and Customer Safety Service Solution” for corporate clients. Within Dentsu’s integrated marketing consultancy services, it integrates two major products from the “Watchmen Reputation Protection Service,” “Whoscall Verified Business Number” and ” Real-Time Fraud Detection,” to enhance the overall customer experience through trust technology.

Jennifer Tang, CEO of Dentsu Greater North Asia & Taiwan, pointed out: “Dentsu continues to build social impact, deeply cultivating the three major areas of environmental sustainability, diversity and inclusion, and digital wellbeing. In the rapid development of the digital technology era, using digital means to establish trustworthiness and transparency ensures brand and customer safety. Dentsu Group’s data-driven customer experience company Merkle exclusively partners with Gogolook for cross-domain collaboration, emphasizing brand to consumer safety, defending corporate clients against the increasingly rampant threats of impersonation and fraud, maintaining brand reputation, and strengthening customer trust. Through the exclusive distribution of Watchmen Reputation Protection Service, Dentsu’s end to end integrated marketing solution will be more comprehensive and therefore able to assist businesses in taking protective measures during this critical moment of continuous fraud threats. Moving forward, this service will also be prioritized for integration into Dentsu’s existing customer services, demonstrating the brand’s sustainable spirit and proactively capturing ESG trends through substantial anti-fraud actions.”

Gogolook’s “Watchmen Reputation Protection Service” currently spans e-commerce platforms, financial institutions, and government agencies, with four leading advantages: brand identity certification, real-time detection and protection against corporate impersonation, cross-domain fraud tracking, and fraud reporting and takedown. It protects corporate reputation and brand image with comprehensive digital trust technology. Dentsu will break through the traditional scope of internet public opinion monitoring by utilizing the exclusive system of Watchmen Reputation Protection Service combined with consultancy team services, focusing on providing 24/7 brand impersonation detection services in scenarios including SMS, phone calls, domains, and social media platforms for corporate clients. It promptly identifies potential impersonations, handles fraud reporting, and repairs brand image, taking concrete actions to support national and corporate anti-fraud policies.

As anti-fraud becomes a focal point of corporate social responsibility and ESG initiatives, Gogolook’s solutions have emerged as the top choice for government agencies and corporations. CTBC Bank, prioritizing customer experience, has implemented cross-sectoral creative thinking to enhance customer fraud protection, becoming the first company to upgrade its customers to the “Whoscall Premium” version in partnership with Gogolook, leveraging anti-fraud technology to strengthen customer asset and information security.

Gogolook Supports Banks in Pampering Customers! CTBC Bank Leads in Adopting “Whoscall Premium,” Setting an Industry Benchmark for Fraud Prevention

Following a deepened anti-fraud collaboration with the National Police Agency, the initiative to form “Anti-Fraud Patrol Teams” through community and neighborhood capacities has been launched to improve the public’s ability to recognize fraud. The 100,000 “Whoscall Premium” subscriptions sponsored for the event were claimed within 24 hours of its start, showing the high demand for Whoscall and prompting calls for more availability.

Valuing Gogolook’s long-standing leadership in anti-fraud technology and services, CTBC Bank has taken the initiative to introduce the premium version of the popular anti-fraud app Whoscall, offering a limited 4,000 six-month premium subscriptions to its wealth management clients aged 65 and above, enhancing their communication security and demonstrating a cross-sectoral commitment to jointly combat fraud threats.

Whoscall specializes in communication fraud prevention, blocking hundreds of millions of scam calls and texts for Taiwanese citizens annually. With changing fraud tactics, Whoscall has introduced a URL scanner feature, providing free risk detection services for URLs within the app. The cross-industry cooperation with CTBC Bank aims to further increase the prevalence of anti-fraud services and leverage the bank’s nationwide branches and digital platforms for anti-fraud education. Gogolook co-founder and CEO Jeff Kuo stated: “Collaborative effort is key to successful fraud prevention. CTBC Bank has invested significantly in front-line employee fraud prevention efforts and backend anti-fraud technologies. We, through TrustTech, act as a corporate anti-fraud accelerator. We partnered with CTBC Bank to protect their customers and families, extending anti-fraud defenses and care to every community and neighborhood across Taiwan.”